Cookies Policy
Last Updated: September 2023
Our Use of Cookies
1. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to the website owners. Cookies allow us to recognize your device and store some information about your preferences or past actions on our site. This helps us provide you with a better user experience when you browse our website and also allows us to improve our site. Without cookies, websites would have no memory of your previous visits or preferences, making your browsing experience less efficient and personalized.
2. Types of Cookies We Use
We use several types of cookies on our website for different purposes. Essential cookies are necessary for the website to function properly and cannot be switched off. Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. Functionality cookies enable the website to provide enhanced functionality and personalization. Targeting cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant advertisements on other sites. We also use session cookies which are temporary and deleted when you close your browser, and persistent cookies which remain on your device for a set period.
3. How We Use Cookies
We use cookies to remember your preferences and settings, understand how you use our website, improve your browsing experience, deliver content tailored to your interests, and analyze our traffic. For example, cookies help us remember items in your shopping cart, recognize you when you return to our website, and provide you with customized content. We also use cookies to compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. Additionally, we may use trusted third-party services that track this information on our behalf to help us understand customer behavior and improve our services.
4. Essential Cookies
Essential cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies ensure the basic functionalities and security features of the website, including facilitating your navigation, allowing you to access secure areas, and providing load balancing during high traffic periods.
5. Performance and Analytics Cookies
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance. We use tools like Google Analytics to understand how our customers use the site, which helps us make improvements to our product offerings and user experience.
6. Functionality Cookies
Functionality cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
7. Targeting and Advertising Cookies
Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. We use these cookies to understand how our marketing campaigns are performing, to track conversions, and to serve ads based on your prior visits to our website or other websites.
8. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. These cookies are set by domains other than our website, and we may not have control over them. Examples include cookies from social media platforms, advertising networks, and analytics services. These third-party cookies might track your use of our website and other websites to build a profile of your interests and show you relevant advertising. We recommend you review the privacy policies of these third parties for more information about their cookies.
9. Cookie Duration
Cookies have a lifespan that determines how long they stay on your device. Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period specified in the cookie or until you delete them manually. The duration of persistent cookies varies depending on their purpose. Essential cookies typically have a shorter lifespan, while analytics and advertising cookies may remain for longer periods to track your preferences and behavior over time. We regularly review the cookies we use and their durations to ensure we are not keeping them longer than necessary for their intended purpose.
10. Managing Your Cookie Preferences
You can manage your cookie preferences through our cookie consent banner, which appears when you first visit our website. This allows you to accept or decline different categories of cookies according to your preferences. You can also change your cookie settings at any time by clicking on the "Cookie Settings" link in the footer of our website. Additionally, most web browsers allow some control of most cookies through the browser settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
Contact Us About Cookies
31. Cookie-Related Inquiries
If you have any questions or concerns about our use of cookies or this Cookies Policy, please contact our Data Protection Officer at dpo@serenespacesliving.com. Our dedicated team is available to address any queries you may have regarding how we use cookies, what information they collect, or how you can manage your preferences. We aim to respond to all legitimate inquiries within 5 business days. For complex requests, we may need additional time, but we will keep you informed throughout the process. You can also reach out to us through our customer service hotline during business hours for immediate assistance with cookie-related issues.
32. Technical Support for Cookie Management
If you need technical assistance with managing cookies on your browser, our support team can guide you through the process. Contact us at support@serenespacesliving.com or call our technical support line at 1-888-414-5552 extension 3. Our technicians are trained to help you understand how to adjust your browser settings to accept or reject cookies, delete existing cookies, or set preferences for different types of cookies. We can provide step-by-step guidance for all major browsers including Chrome, Firefox, Safari, and Edge. Please have information about your browser version and operating system ready when you contact us for more efficient assistance.
33. Reporting Cookie Issues
If you encounter any issues related to cookies on our website, such as error messages, functionality problems after changing cookie settings, or suspected unauthorized tracking, please report them immediately to security@serenespacesliving.com. Provide as much detail as possible about the issue, including the page where it occurred, what you were trying to do, screenshots of any error messages, and information about your device and browser. Our technical team will investigate the issue promptly and work to resolve it. We take all reports seriously and will keep you updated on our progress in addressing the problem.
34. Cookie Preference Changes
To request changes to your cookie preferences after your initial selection, you can click on the "Cookie Settings" link in the footer of any page on our website. This will bring up the cookie consent manager where you can adjust your preferences for different types of cookies. If you experience any difficulties changing your preferences through the interface, you can contact our support team at preferences@serenespacesliving.com for assistance. Please include your name, email address, and the specific changes you would like to make to your cookie preferences. We will process your request within 3 business days and confirm when your new preferences have been applied.
35. Educational Resources About Cookies
If you would like to learn more about cookies in general and how they are used across the web, we offer educational resources at resources@serenespacesliving.com. We can provide detailed explanations of different cookie types, their purposes, and how they affect your browsing experience. Our team has compiled comprehensive guides on managing privacy settings across various platforms and browsers. We also host quarterly webinars about digital privacy and cookie management that are free for our customers. Contact us to be added to our mailing list for notifications about upcoming educational events and new resources.
36. Business Partner Cookie Inquiries
Business partners who wish to understand how cookies might affect their integration with our website or services should contact partnerships@serenespacesliving.com. Our partnership team can provide detailed technical documentation about our cookie usage and how it might impact shared customers or integrated services. We can arrange technical consultations to discuss cookie implementation, data sharing protocols, and compliance requirements. Please include your company name, nature of the partnership, and specific questions about cookies in your initial inquiry. We typically respond to business partner inquiries within 2 business days.
37. Legal Inquiries Regarding Cookies
For legal inquiries related to our cookie usage, including compliance questions, data processing agreements, or regulatory concerns, please contact legal@serenespacesliving.com. Our legal team specializes in digital privacy laws and can address questions about GDPR, CCPA, and other privacy regulations as they relate to our use of cookies. Include your name, organization (if applicable), and the specific nature of your legal inquiry. We take all legal inquiries seriously and will respond within the timeframes required by applicable regulations. For formal legal notices, please follow the procedures outlined in our Terms of Service.
38. Marketing and Advertising Cookie Questions
If you have questions about how cookies are used in our marketing and advertising efforts, including opt-out requests for targeted advertising, contact marketing@serenespacesliving.com. Our marketing team can explain how we use cookies to deliver relevant content and advertisements, measure campaign performance, and understand customer preferences. If you wish to opt out of targeted advertising cookies, we can guide you through the process and explain what changes you might notice in your browsing experience. We respect your advertising preferences and will process opt-out requests within 10 business days.
39. Accessibility Support for Cookie Management
If you need assistance with managing cookies due to accessibility requirements, please contact accessibility@serenespacesliving.com. We are committed to ensuring that all customers can manage their privacy preferences regardless of ability. Our team can provide alternative methods for cookie consent and preference management, including phone-based options for those who cannot use our standard interface. We continuously work to improve the accessibility of our cookie management tools and welcome feedback on how we can make them more usable for people with disabilities. Please let us know about any specific accessibility needs you have so we can provide appropriate support.
40. General Privacy Questions
For general questions about privacy that may relate to cookies, contact privacy@serenespacesliving.com. Our privacy team can address broader questions about how cookie data fits into our overall privacy framework, how we protect your information, and your rights regarding personal data collected through cookies. We can provide information about our data retention policies, security measures, and how we ensure compliance with privacy regulations worldwide. Whether you're a customer, visitor, or regulator, we aim to provide clear, comprehensive answers to all privacy-related inquiries within reasonable timeframes based on the complexity of the question.